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Support L1 Specialist

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Can't find the position
you're looking for?

No worries! We're always on the lookout for talented individuals. Feel free to send us your resume and let us know why you'd be a great fit for our team. We'll keep your application on file for future opportunities.

We are looking for a Support Specialist L1 to join our team!

What You’ll Do:

  • Provide consultations to partners via internal communication channels.

  • Maintain and update the internal knowledge base.

What We’re Looking For:

  • Experience as a Support L1 Specialist (B2B/B2C/Gaming).

  • Understanding of IT support principles (availability, efficiency, fast issue resolution, professional communication).

  • Experience working with ticketing systems (JIRA, Zendesk, etc.).

  • Experience managing a knowledge base (Confluence).

  • Strong communication skills and the ability to express thoughts clearly.

  • Proficiency in business correspondence.

  • Resilience under pressure and the ability to handle high workloads.

  • Experience with analytical problem-solving.

  • Ability to work with technical documentation.

  • English proficiency: B2 or higher.

Nice to Have:

●      Basic knowledge of API operations.

What We Offer:

  • 2/2 shift schedule (12-hour shifts).

  • Engaging tasks and professional colleagues.

  • Career growth opportunities.

  • Paid vacation and sick leave.
     

Ready to join a dynamic team? Apply now! 

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